Download Failed

Download Failed
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  • HMI Model: cMT3108XP
  • EasyBuilder Pro Version: V6.10.01.??

The HMI is new, out of the box. When I try to download, it fails and gives me an error message of incorrect model number. There is only one “cMT3108XP” to pick on the System Parameter Model tab. Not sure what I’m doing wrong.