Using iPhone 14 Pro iOS v16.0.1. I keep getting a authentication error when I try to log in. The account works on the Windows app. Any ideas on how to trouble shoot this?
Easy Access Not Working On iPhone
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We would like to investigate this issue within our office, can you please advise the following information when you have time:
- Does the issue occur over Wi-Fi ,cellular, or both?
- If the issue only occurs while connected to a specific network (e.g., Wi-Fi only) can you please advise what ISP or cellular provider you use?
- What version of IOS is running on your device?
- What version of the EasyAccess 2.0 app do you have installed?
Thank you for your assistance!
It occurs on cellular and Wi-Fi.
As in my previous post it was iOS v16.0.1. But has been updated to the latest.
We just downloaded the Easy Access 2.0 app yesterday from the app store.
Thank you for the prompt response! We will investigate this issue and I will let you know if we have any additional questions or if we can advise a solution.
When you have time, can you please post a screenshot of the login screen and a screen shot of the error as well as? I was unable to replicate this on two different iPhones:
- iPhone 12: IOS 16.1.2
- iPhone: IOS 15.2.0
While testing, I used the latest EasyAccess 2.0 application.