How do I resolve display issues and "black screens" within EasyBuilder Pro?

EasyBuilder Pro Q&A
How do I resolve display issues and "black screens" within EasyBuilder Pro? https://forum.weintekusa.com/uploads/db0776/original/1X/1ff0c048fa6e23bb39fd8dced65beb507e5e5736.png
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  • HMI Model: MT8102iE
  • EasyBuilder Pro Version: V6.08.01.350
  • Serial Number or supplier: 2212416364

File_Preference_BlkScreen
File_Preference_BlkScreen750Ă—581 6.04 KB

Black_Screens
Black_Screens602Ă—901 6.06 KB

I am unable to view several screens in EasyBuilder Pro software and cannot find where to remedy this issue at. Can anyone help? Much appreciated!

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Hi @SCPWeintek,

Typically, this issue can be resolved by adjusting the display settings as shown:

  1. Locate the installation directory of EasyBuilder Pro. By default, it should be located within C:\EBpro:
    image

  2. Within the installation directory (e.g. C:\EBpro) open the “DisplaySetting” application:

    image
    image745Ă—289 22.7 KB

  3. Close EasyBuilder Pro and associated software. Within the “DisplaySetting” application select “Software render” and click “Ok”:
    image

  4. Re-open EasyBuilder Pro and advise if the issue is resolved.

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Yes it worked! Thank you very much.

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