I just had something similar to that happen to me about two hours ago (non cMT HMI) and the only way that I could solve it for now was to change “Obtain IP manually” and enter corresponding info. Since I knew what subnet IP (& gateway) that the router was distributing, I just made it similar. It’s probably not the fix you’re looking for, but it may allow you to continue commissioning. If EasyAccess2.0 still doesn’t connect try stopping it and then restating it (screen 76) else cycle power. Good luck.
My apologies for the delay, since the unit is not obtaining an IP address from the Wi-Fi to Ethernet converter it cannot connect to the our EasyAccess 2.0 server. Can you have the customer attempt the following and advise if this method prompts the “converter” to supply a valid network configuration to LAN 1:
Within the settings for “Ethernet1” disable “Obtain an IP address automatically” and click “Ok”.
Then, return to this menu and re-enable “Obtain an IP address automatically” and click “Ok”.
Once the HMI has a valid network configuration they can connect to our EasyAccess 2.0 server by clicking the “Start” button within the EasyAccess 2.0 settings menu.